The MSN Direct folks have apparently been listening to user feedback, and they've redesigned the support section of the MSN Direct site. It's actually pretty decent now, too. Some of the things you can easy find from that page are:

• A quick collection of user guides for the different watch models (nice touch!)
• Top customer issues
• A quick start guide for setting up your watch
• The general FAQ (which currently has some formatting issues in some sections)
• Quick links for general help and access to customer support

Definitely a nice start to a useful support resource. They do need to add more pictures, screenshots, and icon explanations to some of the answers though - I think people would understand some of the discussed issues better that way.

And speaking of the MSN Direct sites, does anybody know why www.msndirect.com - the "information/marketing site" - which had recently been added, looks so clean, nice, and modern, while the original direct.msn.com - the place where you actually manage your account - still sports the old, grumpy gray look?